HomeRefund Policy
From board of management.2013June onwards.

📜 Arrow Pest Control Kenya

Refund Policy – Services & Products Division
Effective Date: June 2013 (As Approved by the Board of Management)

This Refund Policy applies to all services and products offered by Arrow Pest Control Kenya from June 2013 onwards, and supersedes any prior policies. Refunds shall be granted only in the specific circumstances outlined below, and subject to strict compliance with the conditions herein.

1. Cancellation of Services

• Where a customer cancels a confirmed service before execution, 25% of the quoted amount shall remain payable as a non-refundable booking and administrative fee.

2. Non-Attendance by Staff

• Where our staff fail to report to site without prior notice, a 100% refund shall be processed within seven (7) days of written reporting by the customer.
• Refunds shall only apply where the booking was fully paid in advance.

3. Completed Services & Supplied Goods – Dissatisfaction

• In cases where services were rendered or goods supplied but the customer reports dissatisfaction, only a 50% refund shall be considered.
• This refund shall be processed within thirty (30) days from the date of verified reporting.
• Dissatisfaction must be substantiated with written, photographic, or documentary evidence.

4. Customer Misconduct or Mishandling of Staff

• Where a customer is found to have abused, mishandled, or obstructed our staff during service delivery, only 5% refund shall be considered, payable within thirty (30) days of reporting.

5. Opened, Tampered, or Used Products

• Where the seal of chemicals is broken, fumigation not carried out, or products received but partially used, the following applies:
  • 25% refund on unopened service-related chemicals.
  • 50% refund on products supplied in original packaging.
• Refund shall be processed within thirty (30) days of written reporting.

6. Late or Non-Reporting

• Any claims or refund requests submitted after thirty (30) days of service or product delivery shall be automatically invalid and non-payable.

7. Reporting Errors by Customer

• Where a customer provides erroneous, false, or incomplete details in their refund claim, a maximum of 10% refund shall be considered, processed within seven (7) days.

8. Negligence of Staff Advice

• No refund will be processed (0%) in cases where customer negligence or failure to follow staff instructions results in:
  • Damage to property,
  • Harm to pets,
  • Continuation of pest infestation.

9. Non-Compliance with Payment Terms

• Reports received from customers with outstanding balances, delayed payments, or non-adherence to agreed terms shall only qualify for a 2% refund, within seven (7) days.
• Refunds on products shall be made less VAT, less a 25% transport/inconvenience fee, and less 25% depreciation of products supplied.

10. Mode of Refund

• Refunds, where applicable, shall be issued strictly via M-Pesa or company cheque only.
• Disbursement shall occur after expiry of the specified processing period.
• Dissatisfied clients may escalate complaints through formal written correspondence via email, specifying the grounds of unfairness.

11. Finality of Refunds

• Goods once sold cannot be returned, and refunds cannot be processed more than once for the same product or service.
• Repeat refund requests on the same transaction shall be automatically rejected.

12. Product Measurement & Returns

• All goods sold are accounted for in litres (chemicals) or pieces (equipment/rodents control units).
• Products sold in partial quantities outside their standard packaging are non-returnable.
• Chemicals are strictly non-returnable. Only equipment may be returned, and only if proven faulty under manufacturer warranty.

13. Satisfaction Disclaimer

Customer satisfaction is subjective and cannot be measured against company performance once services have been rendered in compliance with professional standards. Refunds are therefore granted solely as outlined above, and no further obligations shall be imposed on the company.

📌 Important Notes

• This policy was approved by the Board of Management, June 2013 and remains binding thereafter.
• Customers engaging with Arrow Pest Control Kenya acknowledge and accept these terms as part of any service or product purchase agreement.

Signed,
Chief Exterminators
Pest Control & Products Division
Arrow Pest Control Kenya

✅ Arrow Pest Control Kenya – Safe, Professional & Eco-Friendly Pest Control Services

🛡️ Is Pest Control Safe for Kids & Pets?

Absolutely yes! At Arrow Pest Control Kenya, your family’s safety is our top priority. We only use eco-friendly, food-grade, and low-odor pest control products that are safe for children and pets.

👉 However, we recommend keeping kids and pets away from the treated areas for a short period (about 30–60 minutes) until the treatment dries and settles. This precaution ensures maximum safety and treatment effectiveness.

Keywords: safe pest control Kenya, eco-friendly pest control Nairobi, child-safe pest control, pet-friendly fumigation Kenya

🐜 Do You Really Need a Termite Treatment in Kenya?

Yes, you do. Termites are among the most destructive pests in Kenya. Studies show that a single acre can host multiple termite colonies, making structural damage inevitable without protection.

Another important fact: insurance companies in Kenya do not cover termite damage. Without a professional termite treatment plan, repair costs fall directly on homeowners or businesses.

That’s why Arrow Pest Control Kenya offers:

• Termite soil treatments for new buildings

• Baiting and monitoring systems for existing structures

• Quarterly termite inspections to detect infestations early

Keywords: termite control Kenya, termite treatment Nairobi, prevent termites Kenya, termite inspection services Kenya

👃 Do Your Pest Control Products Have an Odor?

Some products may have a mild odor, but Arrow Pest Control Kenya uses the latest low-odor and odorless pest control solutions. These are ideal for:

• Homes & apartments

• Restaurants & hotels

• Hospitals & schools

• Food processing factories

Our goal is to make pest control discreet and comfortable, so you can continue using your property with minimal disruption.

Keywords: odorless fumigation Nairobi, eco-friendly pest control Kenya, safe pest spray Kenya

🏢 Commercial Pest Control Services in Kenya

Running a successful business requires a clean and pest-free environment. With Arrow Pest Control Kenya, you get comprehensive commercial pest management tailored for:

• Restaurants & hotels

• Retail shops & supermarkets

• Warehouses & factories

• Healthcare & educational facilities

✅ Our Guarantees for Businesses:

• No Cancellation Fees – Flexible contracts to suit your business needs

• Free Re-Treatments – If pests return, so do we, at no extra cost

• Discreet Services – Professional technicians who work around your schedule

• Detailed Reports – For compliance with health & safety standards

Keywords: commercial pest control Kenya, restaurant fumigation Nairobi, warehouse pest control, HACCP compliant pest control Kenya

🔄 How Long Do Treatments Last

Most of our treatments last 90 days. That’s why we recommend a quarterly pest control program to keep your property consistently protected. If pests return before your next scheduled service, we will return at no additional cost.

Keywords: quarterly pest control Kenya, long-lasting fumigation Nairobi, pest prevention program Kenya

🏠 Do You Need to Leave During Treatment?

In most cases, you don’t need to leave your house during our treatments. For certain services, such as fumigation, we may recommend leaving the area undisturbed for 30–60 minutes until it dries. This ensures maximum effectiveness and safety.

Keywords: safe fumigation Kenya, house fumigation Nairobi, pest control without leaving home

🐞 What Pests Do We Treat?

As a full-service pest control company in Kenya, we eliminate and prevent:

• Bed bugs, cockroaches, termites, ants, fleas, ticks

• Mosquitoes, flies, wasps, bees

• Rodents (rats & mice)

• Spiders and other crawling insects

Keywords: bed bug fumigation Kenya, cockroach control Nairobi, mosquito control Kenya, rodent control services Kenya

📞 Contact Arrow Pest Control Kenya

With over 50 years of pest control expertise, we are Kenya’s most trusted pest control company for residential, commercial, and industrial pest solutions.

📍 Branches: Nairobi, Mombasa, Kisumu, Eldoret, Nakuru
📞 Hotline: +254 716 660 477
📧 Email: arrowtermite@gmail.com